Bomgar - Remote Support Console for users

Course overview

5G Wireless Training is a 5-day course covering all aspects of 5G networks based on  architecture spawning an entirely new ecosystem of technological and enterprise innovations.As 5G wireless networks slowly begin their U.S. rollouts, consumers and businesses are starting to get a taste of what 5G can do. But there’s much more to come.The flexible and programmable nature of 5G networks represent a radical mobile network evolution in terms of capacity, performance, and spectrum access in both radio and non-radio network segments, including back haul capabilities.

Course Duration

2 Days

Cost

Course Content

  • Bomgar Representative Console

○ Install the Representative Console

○ Log into the Representative Console

○ Representative Console User Interface

○ Change Settings and Preferences in the Representative Console

○ Supporting Users

○ Support Session Start Options

  • Customer-Initiated Sessions
  • Rep-Initiated Session
  • Generate a Session Key to Start a Support Session
  • View Support Sessions in Queue
  • Accept a Session to Start Support
  • Generate an Apple iOS Profile Access Key
  • Jump Interface

○ Use Jump Items to Support Remote Systems

○ Jump to a Jump Item

○ Use Jump Clients to Access Unattended Computers

○ Use Jump Clients to Access Unattended Android Devices

○ Pin an Android Jump Client from the Representative Console

○ Email a Link from the /login Interface to Install and Android Jump

Client

  • Create and Use Local Jump Shortcuts
  • Create and Use Remote and Local Jump Items
  • Chat with the Customer During a Session
  • Screen Share with the Remote Customer for View and Control
  • Use Annotations to Draw on the Remote Screen
  • View Multiple Monitors on the Remote System
  • File Transfer to and from the Remote System
  • Access the Remote Command Shell
  • View Remote System Information
  • Access the Remote Registry Editor
  • Collaboration

○ Chat with Other Representatives

○ Share your Screen with Another Representative

○ Accept an Access Request to Offer Elevation Help

○ Share a Session with Other Representatives

○ Use Extended Availability to Stay Accessible when Not Logged In

○ Invite an External Representative to Join a Session

  • Management

○ Manage Bomgar Buttons

○ Monitor Team Members in the Dashboard

○ Representative Survey

  • What Your Customer Sees:
  • The Bomgar Customer Client
  • Public Site: Request Support
  • Customer Client: Support Session Interface Customer Interaction:

Privacy Screen, Disable Remote Input

  • Automatic Log On Credentials: Reboot and Reconnect
  • Bomgar Button: Quickly Request Support
  • Customer Exit Survey: Submit Feedback
  • Presentation Attendee Client: Join a Presentation
  • Ports and Firewalls
  • Troubleshoot Bomgar Representative Console Connections
  • Disclaimers, Licensing Restrictions and Tech Support

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